My loan release didn't go through. What should I do?

Hello, the approval result will be comprehensively evaluated according to your information, 'm sorry that you didn't pass this time, you can try other merchants or apply three days later, thank you for your feedback!

How much should l repay?

Hello, you can check your repayment amount and repayment time through the APP order details page, if you have any questions, you can also contact our customer service and consult.

How do l repay?

Hello, you can make a repayment through the APP or Pay bill, if you have any questions you can consult human customer service.

My account has repaid a wrong order, what should l do?

Hello, if the bill is still wrong or has not arrived, please provide your repayment proof and contact customer service to register for you, we will adjust for you.

Why did my loan fail?

Hello, if the release fails please contact customer service, please make sure that your collection account has been registered, otherwise you will not be able to receive the amount.

My loan funds didn't reach my account. What's the issue?

Hi! If your loan funds didn't arrive, it's likely due to your collection account not being registered with M-Pesa. This is a necessary step for the funds to be disbursed. Please double-check your account settings and ensure everything is in place. If you need assistance, our customer service team is here to help.

I overpaid. Can l get it back?

Hello, don't worry, if there is overpayment, we will return the overpayment to you, please contact our customer service to process a refund.

Why was my loan cancelled?

Hello, because of the problem of the receiving account, our company has failed to send loans many times, so this order is automatically canceled.